Returns and Refund Policy

Our absolutely “no-hassle” refund policy shall provide the best customer experience for you:

We are aiming at a 100% Satisfaction Guarantee for our customers. If you are not 100% satisfied with your purchase, within 30 days of your purchase we’ll give you a full refund, or the same amount in store credit – it’s your choice. We’re committed to making sure you are fully satisfied with and confident using every product you buy from us!

To request a return please use our contact form which you can find under “Contact” or send us an email to support@tsc-retail.com. Once your return is authorized, an email will be sent to you with all instructions for the return. Once your return is received by our returns department it will be processed within 5 business days.

Cancellation of the Order

  • After Purchase and Before Delivery

You can cancel your order after purchase and before delivery at any time. Please use our contact form under “Contact” or send us an email to support@tsc-retail.com.

  • After Purchase and After Delivery

You can cancel your order after purchase and after delivery within 30 days after receiving your purchase for any reason. Please use our contact form under “Contact” or send us an email to support@tsc-retail.com.

Refunds

We stand behind our products with a 30-Day Money Back Guarantee. Requests for refunds on items must be made within 30 days of receiving your order.

All refunds will be issued back to the original form of payment used to make the purchase. The refund will be issued for the item(s) returned only.

Shipping charges from the original order (if any) will be refunded as part of the return as well.

How to request a refund

Should you wish to return your purchase and request a refund for any reason, then please get in touch with us using our contact form under “Contact” or send us an email to support@tsc-retail.com.

Exchanges

If you would prefer to exchange your item for a different product rather than receive a refund please contact us within 30 days of receiving your item under “Contact” or send us an email to support@tsc-retail.com.

Warranty Replacements

All products are backed by our standard One Full Year Warranty. If your product stops working within 360 days of receiving the product and we are unable to resolve the issue through troubleshooting, we will arrange for the defective product to be shipped back for replacement.

Free Return Shipping

Return shipping is free of charge for the customer for all products and will be paid by us. In order to arrange return shipping, please get in contact with us either under “Contact” or send us an email to support@tsc-retail.com.